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Service Bystronic factory-trained technicians and expert hotline engineers are committed to providing the very best in customer support.

Field Service Technicians are located strategically throughout North America to provide local on-site service support.

A Regional Service Manager is located within his geographical area of responsibility to maintain close contact with the technicians and to provide exceptional response to your service requests. This high performance team can be reached by telephone or email.

Services include

  • Expert hotline support
  • Preventative maintenance programs
  • On-site resonator rebuilds
  • Machinery moves
  • Training
  • Emergency repair service

When contacting Service it is important to use the Service Hotline first. 
SERVICE HOTLINE: 800-247-3332

Approximately 80% of the problems are resolved over the Hotline. If a Service Technician is needed and we have a good understanding of the problem from the Hotline, the Laser Service Manager will be contacted and the appropriate Service Technician with the correct parts will be dispatched, ensuring your up-time is maximized.

To help us best serve you, please provide us with the following information when requesting assistance:

  • Company name and address
  • Your phone, fax and e-mail
  • Product name and job number
  • Have your parts manual and schematics available for reference
  • A brief description of your issue and corrective measures taken

     

LASER/AUTOMATION SERVICE REGIONS

SERVICE HOTLINE 800-247-3332

Bystronic Services
Bystronic Service and Maintenance
Customer Service Regions

QUICKLINKS

Service Contacts

REGIONAL SERVICE MANAGERS - LASER/AUTOMATION (USA)

Hours of operation:  M-F, 8:30 AM - 6:00 PM (Central Time)
NATIONAL SERVICE MANAGER - Andy Burkhart847-214-0444
WEST Region Laser /Automation Service Manager: Edson Amorium847-214-0300
LAKES Region Laser /Automation Service Manager: Chris Cone847-214-0386
CENTRAL Region Laser /Automation Service Manager: Russ Blessin847-214-0420
PRAIRIE Region Laser /Automation Service Manager: Trevor Goodell847-214-0384
EAST Region Laser /Automation Service Manager: William Carmon 847-214-0482
ATLANTIC Region Laser /Automation Service Manager: Ron Swetkis847-214-0383

PRESS BRAKE (USA)

Hours of operation:  M-F, 8:30 AM - 6:00 PM (Central Time)
Press Brake Service Manager: Steven Land847-214-0377

INSTALLATION DEPARTMENT: (USA)

Hours of operation USA:  M-F, 8:30 am - 6:00 PM (Central Time)
All new installations in the USA are coordinated by Steve Peterson847-214-0391