Service Operational Manager Fizzonasco

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.

We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

Lead our dynamic Service Team in Italy to foster a positive and inclusive working environment while driving customer satisfaction and team excellence. Shape the future of our Service Business Unit through strategic development, training, and local initiatives.

What drives this department

The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.

By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.

What you will be doing

• Lead and foster the Bystronic culture and values. Creating a positive and inclusive working environment for all team members.
• Promote the objectives and targets of the Service Business Unit and Bystronic Italy.
• Build up and maintaining strong relationship with the Service Manager and other Service Department Leaders.
• Set clear development plans for Service Team Leaders.
• Review current and forthcoming activities to establish capability requirements and performing GAP analysis of current skills and experience to determine training and development needs.
• Plan and provide training and development opportunities for Service Team Leaders and Service Technicians.
• Promote After-Sales activities and initiatives within field operations team to ensure consistent achievement of targets aligned to strategic goals of the BYIT and the Service Business Unit.
• Ensure all Service technicians have the right tools and equipment to enable them to complete their activities safely and as efficiently as practicable.
• Responsibility of all service technician recruitment and onboarding.
• Responsibility to ensure customer satisfaction through the continual focus on NPS, FTFR. Direct responsability for Engineer satisfaction (ES) KPI.

Your education & experience

• Higher level of education, university degree in business-related/technical subject preferred and equivalent time served experience in similar role.
• Significant experience in a field service environment, ideally with 2+ years of management experience directing multiple field service professionals.
• Proven track record in a service environment. Applicable product & industry knowledge and affinity with industrial customer solutions, technology and services.

What else you can bring to the table

• Resilient, determined to succeed, passionate in supporting others to succeed.
• Ability to plan effectivity but also to react efficiently and decisively to changing circumstances.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in service delivery; acts with customers in mind.
• Willingness to travel up to 50%, occasionally outside.

What's in it for you

• A dynamic and inclusive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.

As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you!