Global Customer Service Representative ( 2nd level) Any Bystronic office globally
Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
The Global CSR engineer is the main point of contact and conduit for Bystronic local subsidiaries and Market Regions to the relevant Competence Centers when it comes to complex escalation cases, which cannot be resolved at local level.
What drives this department
The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting -edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.
By assisting our customers in operating their businesses, we enable their prosperity whil at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.
What you will be doing
- Lead and promote the Bystronic culture, mindset and values. Create a positive and inclusive working environment for all team members.
- Provide support to the local 1st level, Market Region and customers (if required) in all Bystronic products and Solutions.
- Provide support and information for the relevant Competence Center 2nd level support teams.
- Handle communication for technical issues between the local Bystronic subsidiary and the relevant Competence Center.
- Manage and cooperate with local Bystronic Service organisations.
- Manage/execute a wide variety of support issues, if necessary, going on site to visit customers.
- Coordinate with the relevant Competence Center interventions of specialist when required and collaborate with the colleagues in the same role in other regions of the world.
- Provide solutions to improve and enhance Bystronic products.
- Train and mentor employees in technical and soft skills.
Your education & experience
- Technical school, apprenticeship, engineering discipline an advantage.
- English spoken and written; local language knowledge can be necessary depending on the market.
- Min. 2 years experiences in technical field or customer service.
- Proven track record in resolving complex customer issues.
What you need to succeed
- Readiness to travel if required
- High observation and analytical skills
- Self-dependency
- Flexible attitude
- Higher level of knowledgae in issue resolution
- Understanding of all Bystronic products/solutions.
- Solid understanding of
- IT/Software: Salesforce, SAP. Microsoft Office
- Machine safety concepts
- Mechanical Engineering
What’s in it for you
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application.