Field Service Technician (2nd level) Italy
Who we are. What we do.
We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide.
As a leading partner for solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.
What you will be doing
Technical area:
- Installing, fully disassembling, revising, assembling, commissioning & handing over Bystronic tube laser machines, including system integrations.
- Resolve very complex issues. Act as role models to mentor other technicians.
- Assemble electric, pneumatic and hydraulic installations.
- Perform advanced repairs and measurements.
- Retrofit Bystronic Machines at the customer site, including modifying and retrofitting electric, pneumatic and hydraulic systems.
- Perform updates/modifications on complex issues where solution is not clearly defined.
- Diagnose and adjust parameters of CNC/PLC systems.
- Perform CNC/PLC software updates / downgrades and tests whether those were successful.
Customer interactions:
- Iidentify needs and opportunity for upgrades to support customer needs.
- Advice and optimization suggestions for machines at the customer’s place.
Internal collaboration and learning:
- Complete and communicate required reports such as: service reports, customer feedback and installation documentation in CRM.
- Train other employees on safety instructions and technological skills in PLC / CNC knowledge.
- Follow and initiate quality improvements per ISO guidelines.
Your education & experience
- Minimum of 3-5 years technical service experience: mechanical, electrical, pneumatic, and/or software engineering.
- Hands-on experience commissioning industrial machinery, including installation, testing, troubleshooting, and start-up, is required.
- Strong knowledge of safety regulations, with a strong commitment to safety compliance, procedures, and accurate documentation.
What you need to succeed
- Approx. 80% travelling worldwide (mainly Europe).
- Good level of English.
- Adapt at balancing priorities based on repair workload.
What’s in it for you
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefit package.
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change.