Bystronic Career: Job posting Customer Service

Field Service Engineer Kolding & Vejle

Who we are. What we do.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

In a nutshell

Supporting our customer base with Installations, Services and Breakdowns. 

What drives this department

The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience. 

By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying. 

What you will be doing

Installation: 

  • Installing, handing over and commissioning machines at customer sites 
  • Assembling electric, pneumatic, hydraulic and mechanical installations 

Breakdowns: 

  • Resolving basic trouble-shooting cases, including the diagnosis- and analyses of the case. 

Maintenance: 

  • Maintaining Bystronic machines at customer sites 

Machine Operation: 

  • Instructing customers on - machine safety - maintenance - operator knowledge at customer locations (giving operator training to the customer) 
  • Performing CNC/PLC software updates / downgrades and test whether those were successfully. 

 

Other responsibilities such as: 

  • Completing and communicating required reports such as: 
    • service reports and support request forms 
    • machine inspections

Your education & experience

Qualifications: 

Technical school, apprenticeship, college, or bachelor’s degree in electrical or mechanical engineering or related field desirable. 

Technical Knowledge: 

  • Ability to maintain and repair electrical, pneumatic and hydraulic drawings /schematics independently. 
  • Ability to do CNC / PLC updates and downgrades 
  • Basic understanding and knowledge of CNC/ PLC and drive systems 
  • Good understanding and knowledge of:
    • Troubleshooting 
    • Microsoft Windows 
    • Drive systems (axis systems, handling systems), CNC and PLC bus-systems 
    • Mechanical systems

Organisation

You will be part of Bystronic Denmark and report to the regional Team Leader.

What you need to succeed

With your personal & Interpersonal skills you are able to:

  • Communicate and explain situation effectively & clearly.
  • Build and maintain a solid working relationships with colleagues and clients. 
  • Understand the client’s problems and concerns and displays a motivation to be helpful. 
  • Understands the sense of urgency.
  • Travel in Denmark and also to the Nordic countries

Requirements

  • Valid driving license for car
  • Communicates well in Danish and English
  • EU citizenship 

Your edge

  • Work experience of minimum 2 years maintenance, installation and or service experience is desirable. 

What’s in it for you

  • Opportunity to grow in your profession
  • A competitive salary
  • Travel allowance
  • Work tools such as Laptop, iPhone and iPad
  • Hand tools, work cloths
  • Trainings
  • Company car or car allowance depending on your choice
  • 25 days holiday plus bank holidays 
  • Pension 
  • Wellness allowance

Career and personal development

We have a solid training program, you will participate in trainings locally, in our Nordic office in Rosersberg (Sweden) and in our factories in Germany and Switzerland.

People power our purpose

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.

Interested?

Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application.
 

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256 MB limit.
Allowed types: pdf, doc, docx, jpg, jpeg, png, txt, rtf.