Customer Satisfaction Representative Hoffman Estates, IL
Who we are. What we do.
We are Bystronic – a global technology company passionate about shaping the future of industrial manufacturing. We want to work with people who support us in creating new possibilities for connected sustainable production worldwide.
As a leading partner for solutions for sheet metal and material processing, we combine laser cutting technology, press brakes, automation, and software with innovative laser applications for new materials and processes.
What you will be doing
- Customer Interaction Management: Serve as the initial point of contact for customer inbound inquiries, handling case logging, management, and follow-up.
- Coordination and Collaboration: Coordinate and collaborate with field service dispatchers and spare parts inquiries to ensure timely resolution of customer issues.
- Case Handling and Resolution: Manage end-to-end resolution of cases, including but not limited to identifying part numbers, creating orders, and confirming delivery times with customers.
- Spare Parts Logistics: Coordinate with the purchasing department to ensure timely delivery and distribution of parts for customer service needs. Confirm delivery times and dispatch status for spare parts from the central warehouse.
Your education & experience
- High School Diploma and 3-5 years of work related experience.
What you need to succeed
- Technical Proficiency: Strong general technical aptitude.
- Personal & Interpersonal Skills: Effective communication and rapport-building with customers. Clear explanation of mechanical issues and multitasking abilities.
- Adaptability and Flexibility: Quick learner adaptable to new challenges. Efficient multitasker with effective time management skills.
- Additional Skills & Requirements: Proficient in MS Office, SAP, and Salesforce systems. Background in electrical or mechanical engineering preferred, with field service or customer support experience beneficial.
What’s in it for you
- PTO
- Benefits (Medical, Dental, Vision, STD/LTD)
- Life Insurance
- Paid Holidays
- 401k with 100% match up to 5%
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change.