Aftersales Manager Coventry
Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell
As Aftermarket Manager you will contribute to deliver aftersales strategy by identifying customers’ needs and promoting Bystronic solutions such as Bystronic Best Choice Care Programs Consumables and Parts, Training or 360 Advisors.
What drives this department
The Service Department is a trusted partner to our clients worldwide. We put our customers first, aspire to truly understand their priorities, and then apply cutting-edge solutions to meet these needs. Our Service team of dedicated and passionate professionals wants to create an outstanding customer experience.
By assisting our customers in operating their businesses, we enable their prosperity while at the same time empower of our staff. Knowing that our contributions have a positive effect is incredibly satisfying.
What you will be doing
- Contribute to the achievement of after sales targets as agreed with local management and Bystronic service products portfolio in line with strategic service business unit.
- Lead and promotes the Bystronic culture and values. Create a positive and inclusive working environment for all team members.
- Develop & enhance the relationship and revenue with customers with a specific focus on inactive and lost customers.
- Foster & grow long-term relationships with the customer base.
- Support the machines sales teams with after sales portfolio.
- Regular researches of local market potential, competitors, price levels in after sales business and reports back to HQ Product Manager.
- Support the development of local campaigns with HQ Product Management based upon market needs & Service BU Strategic goals.
- Support the aftersales portfolio at Bystronic events.
Your education & experience
- Proven track record in a competitive B2B sales environment, ideally 4-8 years in a sales role.
- Familiarity with the machinery market, services as well as sales know-how in capital goods.
- Team management experience.
- Customer focus and ability to balance client’s and own organisation’s needs to ensure high level of customer satisfaction.
- Excellent communication and influencing skills .
- Proficiency with Microsoft Office including PowerPoint, Excel, Word and SharePoint.
What’s in it for you
Annual Leave: 25 days plus bank holidays
Holiday Purchase Scheme: Option to buy additional leave.
Company Vehicle & Equipment: Company car, iPad, laptop, and iPhone provided.
Health & Wellbeing:
- Life cover at 4x salary
- Long-term disability insurance
- Employee Assistance Program (EAP) – WeCare (available for employees and family members)
- Wellbeing checks and Cancer Assist (Unum Healthcare)
Financial & Lifestyle Benefits:
- Bystronic Benefits: High street & retail discounts scheme
- Cycle to Work scheme
- Long service awards
Work-Life Balance:
- Maternity, paternity, and childcare benefits
- Free onsite parking and electric vehicle charging
People power our purpose
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application